Peritus PFIM Service Desk
Service Desk – a single point of contact to meet the communication needs of technicians, management (admin) and customers requiring services.
The Peritus PFIM Service Desk in 3 steps.
- Do your customers report incidents and request call outs?
- Do you need to provide quotations and receive approval before proceeding with maintenance?
- How do you ensure that Faults and Issues that are detected by service teams are followed up on?
Managing calls and satisfying SLAs (Service Level Agreements) presents a challenge to any organisation.
Your ability to manage these competing demands is a determining factor of the success of your organisation!
Peritus offers the PFIM (Peritus Financial & Inventory Management) Service Desk to assist you with these demands on your business. The process integrates closely with the PFIM Mobile Application for Technicians allowing your mobile workforce to be kept updated with customer requirements.
Our Service Desk (Incident Logging System / Call Center / Fault Report System) has been fully integrated with PFIM CMMS to generate Job Cards directly from the call.
Quotations can be requisitioned directly from the Call / Fault Report to the person responsible and tracked to completion (acceptance of quotation and Technician dispatched ). Quotations can be managed to ensure that any business opportunities are maximised to drive revenue generation!
Calls can be linked to the relevant Contract to ensure correct costing and billing. The PFIM Job Costing section can be utilised to sort, group and filter Job Cards to manage Job Cards.
The Scheduling module can be utilised to schedule open Job Cards to ensure that Jobs are attended to and closed in a timely fashion.
The Service Desk utilises E-Mail and / or SMS integration to ensure that your customers and staff are kept up to date as calls are progressed through the system.