Professional Services

The word Services has a different meaning depending on who you speak to in the IT community, but one common expectation among all clients is to have someone with the right skills to implement and enable the solution or product that was bought to ensure that they derive the business benefits in the agreed time as specified.

Business Service Management (BSM) is a discipline for managing Information Technology (IT) systems and applications in a methodical way through repeatable processes, leveraging the technology investment to automate these processes and by applying the right mix of people to manage this with the emphasis on consistently providing a quality service, improving the customer’s experience of IT’s service to the business through predetermined service level agreements. BSM is in direct contrast to the traditional technology-centered approaches to IT management in the past.