* Course Norms * Introductions * Teamwork – A brief explanation of the importance of teamwork * Unit Standard Number 113845 – Supervise Employees
Module 1:
* Understanding the role of the Supervisor * Definition of a Supervisor * Difference between a Supervisor and a Sub-Ordinate * Attributes of a successful supervisor * Requirements of a Supervisor *Roles of a Supervisor * Skills of a Supervisor * Benefits for the Supervisor *Benefits for the Organisation * Understanding good management practice * Meeting the management challenge * Taking the 1st steps toward becoming a Supervisor *Successful management/supervision * Management concepts of planning, organising, leading and control * Conduct a self assessment.
Module 2:
* Planning your work and organising resources * Steps in planning * Areas which should be targets for a supervisors planning * Good way to execute planning process * Formulation and setting of objectives * What does organising mean * Steps in organising * Giving a proper job instruction * How to instruct * How to handle mistakes * Interviewing and Selection techniques * Conduct a Self Assessment.
Module 3:
* Leading Employees * To manage or to lead * Qualities of effective leaders * Demonstrate your leadership * Conduct a Self Assessment.
Module 4:
* Controlling Employees * Who should coach * Steps to improve performance of workers * Principles of coaching * Techniques of coaching * Further roles of a Supervisor * SWOT Analysis * Conduct a Self Assessment.
Introduction to Supervisory Skills
INTRODUCTION TO SUPERVISORY SKILLS (2 DAYS)
* Course Norms * Introductions * Teamwork – A brief explanation of the importance of teamwork * Unit Standard Number 113845 – Supervise Employees
Module 1:
* Understanding the role of the Supervisor * Definition of a Supervisor * Difference between a Supervisor and a Sub-Ordinate * Attributes of a successful supervisor * Requirements of a Supervisor *Roles of a Supervisor * Skills of a Supervisor * Benefits for the Supervisor *Benefits for the Organisation * Understanding good management practice * Meeting the management challenge * Taking the 1st steps toward becoming a Supervisor *Successful management/supervision * Management concepts of planning, organising, leading and control * Conduct a self assessment.
Module 2:
* Planning your work and organising resources * Steps in planning * Areas which should be targets for a supervisors planning * Good way to execute planning process * Formulation and setting of objectives * What does organising mean * Steps in organising * Giving a proper job instruction * How to instruct * How to handle mistakes * Interviewing and Selection techniques * Conduct a Self Assessment.
Module 3:
* Leading Employees * To manage or to lead * Qualities of effective leaders * Demonstrate your leadership * Conduct a Self Assessment.
Module 4:
* Controlling Employees * Who should coach * Steps to improve performance of workers * Principles of coaching * Techniques of coaching * Further roles of a Supervisor * SWOT Analysis * Conduct a Self Assessment.