The implementation will commence after agreement is reached by all parties. Here careful consideration will be given to the design documentation, including all required integration with existing technologies and will be implemented accordingly in a development/test environment to ensure quality acceptance testing is done before migrating the solution into a production environment.
Some of the Industry Frameworks and Standards we have adopted to assist us in implementing our BSM solution include:
The Information Technology Infrastructure Library (ITIL)
Control Objectives for Information and Related Technology (CobiT)
The Capability Maturity Model, a process maturity measurement model
ISO/IEC 20000 (and its ancestor BS15000). This standard is not identical in taxonomy to ITIL and includes a number of additional requirements not detailed within ITIL and some differences. But they are the closest thing to an “ITIL assessment standard.”
Implementation & integration
The implementation will commence after agreement is reached by all parties. Here careful consideration will be given to the design documentation, including all required integration with existing technologies and will be implemented accordingly in a development/test environment to ensure quality acceptance testing is done before migrating the solution into a production environment.
Some of the Industry Frameworks and Standards we have adopted to assist us in implementing our BSM solution include: